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- Failure to Attend and Short Notice Cancellation Policy

  • Failure to attend (or give less than 24 hours notice of cancellation) of an appointment will result in the practice only being able to offer patients a subsequent 'restricted' appointment. These are on set days and times depending on the individual dentist.
  • Once you have attended this appointment you will be able to book future appointments at requested dates and times (subject to availability).
  • Patients who fail to attend two appointments without giving sufficient notice will be invited to seek treatment at another surgery.

Subclause: Patients have until 9.30am on the morning of their appointment to cancel due to illness/personal reasons.

This policy is in place to prevent a waste of time and resources within our busy NHS dental practice. In accordance with our equality and diversity policy this policy must apply to every patient to prevent discrimination.

This policy is presented on our Medivision Practice Information System which is displayed on the televisions in both surgery waiting rooms. In addition it is present on you copy of your dental treatment estimate which is signed as an understanding and consent to dental treatment and NHS/Practice Regulations.

If you wish to discuss this policy further please contact our practice manager.

At this practice, the need for the strict confidentiality of personal information about patients is taken very seriously. This document sets out our policy for maintaining confidentiality and all members of the practice team must comply with these safeguards as part of their contract of employment or contract for services with the practice.

To view our full policy, please click here to open in a new window

Disabled access details - Both our Denton Road and Netherby Drive practices have disabled access, downstairs waiting rooms and surgeries. However, only our Netherby Drive practice has modified toilet facilities. Both practices have on-street parking and dropped curbs. Please inform our receptionist at the time of booking of any requirements.

At our practice we will endeavour to manage our appointments system to avoid delays in appointment times and minimise loss of surgery time through cancellations and failed appointments.

To view our full policy, please click here to open in a new window

This policy is intended to protect everyone who works at the practice from possible harm from violent or aggressive behaviour. It also helps to fulfil the practice's obligations to provide a safe place to work.

To view our full policy, please click here to open in a new window