Attending Your Appointment

This may be for an emergency appointment only, routinely under the NHS, Privately or part of our Private Care Plan.

Attending your first appointment
  • Please arrive 10 minutes before your appointment time, to allow us to complete all the necessary documentation
  • You will be required to fill in an up to date medical history, so please bring a list of any medications you may be taking (together with lists of those who may require you to complete their medical histories e.g. children, older relatives).
  • If you are entitled to free or reduced cost NHS dental services please bring evidence/proof of your exemption.
  • Please provide our receptionist with details of an up to date mobile telephone number and email address so we can process your dental recalls. We will be ceasing paper reminders during 2023.

If you need your reading glasses to complete the relevant documentation, please bring these with you!!


You may qualify for free NHS dental treatment if you are:

  • Under 18 years of age
  • 18 years of age and in full time education
  • Pregnant or had a baby within the last 12 months (Please bring your valid NHS maternity exemption card to your appointment)

or if during the course of treatment you are receiving:

  • Income Support (Incapacity benefit and Disability Living Allowance does NOT count)
  • Income-based Jobseeker's Allowance (Contribution-based does NOT count)
  • Income-related Employment & Support Allowance (Contribution-based does NOT count)
  • Pension Credit Guarantee Credit (Savings Credit on its own does NOT count)
  • Universal Credit (If in the last assessment period there were no earnings or earnings were within the allowed limit, please check at

or if you are named on one of the following certificates that is valid during your course of treatment:

  • HC2 Certificate
  • NHS Tax Credit Exemption Certificate/Card (Please note: you are not automatically entitled because you receive Tax Credit; there are qualifying conditions. Please check at If you qualify you will be sent an exemption certificate/card)
  • You MUST provide evidence/proof of your exemption from NHS Dental Charges at the start of EVERY course of dental treatment when you sign a Patient Record ("blue") form.
  • In cases where no proof is provided, this will be documented as 'NO PROOF'.
  • The patient is responsible for the accuracy of their claim, NOT the dental practice
  • If you are not certain you are entitled to receive free or reduced cost dental services you MUST pay the dental practice.
  • If you subsequently confirm you that you are entitled to free or reduced cost dental services, you can claim a refund from the NHS.
  • If you have applied for a qualifying benefit or exemption certificate, but have not yet received it, you MUST pay and claim a refund when/if you do receive it.
  • In above cases where you may be entitled to a refund, please request an NHS Refund Form from our receptionist. Refunds are obtained from the NHS and cannot be provided by the practice.

Checks on claims are undertaken to confirm you are entitled. Incorrect claims for free or reduced cost NHS dental services will result in a penalty charge of up to £100 in addition to the cost of the NHS dental services received. In cases of incorrect claims, you will not have the opportunity to pay for the NHS dental services first to avoid the penalty charge.

Please note all claims that are documented 'no proof' are checked by the NHS Business Services Authority for validation.